Web based CRM software - Online CRM Software Solutions

Customer Relationship Management CRM software applications evolved from being large on premise applications such as Siebel CRM, PeopleSoft CRM, SAP CRM and Oracle EBS CRM to the leading Software as a Service (SaaS) CRM applications such as Salesforce.com, Oracle CRM on Demand (Oracle CRMoD) , Netsuite, Sage CRM and Microsoft Dynamics CRM 4.0 that are available at any internet access point. These online CRM applications are “rented” and simply works without any IT staff getting involved. This can be compared to utilities such as water and electricity. As long as you pay your bill, the electricity is always ready to be used whenever you require it.

With the current online CRM solutions available functionality compares with the large on-premise CRM applications such as Siebel and SAP. Siebel is the recognised leader in CRM applications and after Oracle acquired Siebel Oracle consistently invests in developing the original Siebel on Demand product now known as Oracle CRM on Demand application that is a SaaS application initiated and based on the leading Siebel on  Demand and Siebel Enterprise applications. Together with Salesforce.com they are the leading CRM SaaS applications.

The best way for me to explain the breadth and depth of functionality available will be to highlight some of the Oracle CRM on Demand Release 15 features that is all-inclusive in the low price of only A$73 per month. The Salesforce.com Enterprise Edition equivalent compares and often provides less features compared to Oracle CRMoD and has a list price of A$180 per month. (Current price at time of writing this article)

Sales

• Account Management
• Assignment Manager
• Territory Management
• Contact Management
• Forecasting
• Lead Qualification and Management
• Opportunity Management and Assessment
• Product Cataloque
• Sales Methodologies and Sales Process Coach
• Call Scripting
• Revenue Management

Marketing Campaigns

• Campaign Management
• Lead Management
• Mass Emails
• Online Web Lead Capture via Web services
• Auto-Response Emails
• Integrated Campaign Builder

Analytics / Reporting

• Real-Time Analytics
• Historical Analytics via a Pre-built Analytics Data Warehouse
• Graphs, Charts, Pivot Tables
• Interactive Dashboards
• Pre-Built Reports
• Custom Reports
• Custom Conditional Formating
• Analytics Mash-Ups

Service

• Asset Management
• Service Request management / Case Management
• Service Request Assessment Scripts
• Solutions
• Customer Satisfaction Surveys
• Case Performance Reporting via Analytics
• Email Auto-Reply

Integration

• Data Loader
• Import / Export Utilities
• Import De-duplication
• Web Links / Custom Links
• Web Services API
• Self Service API
• Export data and reports to excel

Mobile

• Microsoft Outlook email integration
• Microsoft Outlook Contact and Calender Sync
• Microsoft Office Integration
• Lotus Notes Email Integration
• Lotus Notes Contact and Calender Sync
• Mobile Sales Assistant for iPhone & Blackberry